How do l track my parcel?

When your order is ready for dispatch, you will receive a delivery confirmation email titled ‘Sacsons product shipping confirmation‘. Please allow up to 12 hours for tracking to show as it takes time between packing and the first scan when onboard for delivery. Once your parcel has the status ‘Delivered’ will signify that the order has been successfully received.

Step 1:
Open the email ‘Sacsons product shipping confirmation’ and select ‘Track your order’. If you cannot find this email, check your spam folder. Please allow up to 10 hours from receiving this email for your order to be tracked.

Step 2:
Enter the order number and email address used to purchase the order and select ‘Track’.

Step 3: 
Select the order you wish to track from the list and select ‘Track your order’

Step 4:
You will be directed to the Australia Post website with your tracking information.

If you have followed these steps and cannot locate your parcel please email us at [email protected].

Delivery times

Calculate delivery times:
If you would like to calculate the estimated delivery time from Sydney, 2203 to your postcode delivery location. Please click on the link below for an estimation. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Please note: This link is NOT for pick & pack of orders

Weekends:
Please note that shipping is only available on business days. Excluding all Australian public holidays. Delivery services do not occur during the weekend.

Rural and regional deliveries:
Sacsons delivers Australia-wide. Please allow for additional time for orders with regional and rural deliveries.

Sales, Promotions, Black Friday:
Deliveries may be delayed so please allow additional time for deliveries

Seasonal Holidays, Christmas, Easter:
Deliveries may be delayed so please allow additional time for deliveries.

Extreme environmental weather events:
Unexpectant weather conditions such as flooding, bushfires and any other unexpectant weather events may result in road closures which delay the ability for Auspost to deliver parcels to you within the usual time frames until it is safe to do so. These events are out of our control. Please allow additional time for deliveries.

My Post customers

If a customer has a MyPost account you can request your parcel to be delivered using the ‘Safe Drop’ service. Although Sacsons provides this option Sacsons recommends you select the ‘Signature on Delivery’ for parcel delivery. Sacsons will not be responsible for any stolen parcel, lost parcel, undelivered parcel, or deliveries made to an incorrect address. Please ensure the address is correct when confirming your order to avoid any inconvenience or redirection.

Please note: Delivery people will use photos to confirm your package has been delivered if you have selected ‘Safe Drop’.

Parcel delivery: ‘Signature on Delivery’

Sacsons advises you to select the ‘Signature on Delivery’ option. This option requires the driver to obtain a signature when the item is delivered. If nobody is at the delivery address the delivery driver will take the parcel to the nearest Post office for collection and a collection card will be left for you. Sacsons is not responsible for the collection of your parcel from the pick-up location.

Parcel delivery: ‘Safe Drop’ (Authority to leave)

Sacsons offers ‘Safe Drop’. ‘Safe Drop’ means the customer permits the delivery driver permission to leave the delivery at the drop-off address if the recipient is not present. ‘Safe Drop’ does not require the delivery driver to obtain a signature from the customer that the item has been delivered. Australia Post will try to meet a ‘Safe Drop’ request however sometimes this is not possible as it depends on the weather, the address, and the location visibility to passing traffic, etc. Sacsons will offer no refund, exchange, or replacement to the customer for freight exposed to any weather elements such as sun, rain or any other weather conditions.

Although sacsons provides ‘Safe Drop’ we recommend you select the ‘Signature on Delivery’ for parcel delivery. If you select ‘Safe Drop’ we advise you to select a very safe and secure place to leave the parcel where it cannot be easily viewed by the public and possibly stolen. We also advise a place where the weather elements (sunlight, rain, etc) will not cause damage to the parcel.

Once the parcel has been ‘Delivered’, ‘Completed’, Sacsons is no longer responsible for the parcel and the item (s) are the responsibility of the customer. Any lost or stolen item/s will be the responsibility of the customer. Sacsons will offer no replacements or refund on any parcel (s) after it has been ‘Delivered’, or ‘Completed’. If there is no safe place to leave your parcel Australia Post will deliver it to your Local Post Office for the customer to collect. It is the responsibility of the customer to collect their parcel.

Please note: Delivery people will use photos to confirm your package has been delivered if you have selected ‘Safe Drop’.

Delivery to PO Boxes & Parcel Lockers

Sacsons deliver to PO BOX & Parcel Lockers. Should a customer choose this option please ensure to include the street address and suburb postcode of the PO BOX & Parcel Locker location. Please note: Delivery people will use photos to confirm your package has been delivered if you have selected ‘Safe Drop’.

Unclaimed parcels

We strongly advise you to check and enter the correct delivery address. We strongly advise that someone is present at your chosen delivery address, Monday – Friday during business hours to receive the parcel. If no one is present at the delivery address the courier might use ‘Safe Drop’. What is a ‘Safe Drop’? The parcel will be left in a safe place at the delivery address without a signature on delivery. If there is not a safe place to leave your parcel the courier will deliver it to your Local Post Office for you to collect. You are responsible to collect your parcel. Australia Post will not attempt to deliver the parcel to your delivery address again. Australia Post will return a parcel to Sacsons if it is unclaimed. You are responsible for any additional delivery and handling fees. Sacsons is not responsible for any parcel(s) returned to Sacsons because it was unclaimed or if the address for the order was submitted incorrectly. If you would like a replacement you are required to pay the full fee of any postage and handling. If you prefer a refund Sacsons will deduct a handling and postage fee of $20 off the total order amount excluding express shipping fees.

Stolen, lost parcels

Unless a parcel is lost or stolen during transit Sacsons will not be responsible for lost or stolen packages. Sacsons offers you the ability to track your shipment. When the status of the parcel is “Delivered” or ‘Complete’, the parcel is deemed to be delivered. If a parcel is lost or stolen in transit Sacsons will offer a refund or a replacement. Please note: Delivery people will use photos to confirm your package has been delivered if you have selected ‘Safe Drop’.

Incorrect address entered

PLEASE ENSURE THE DELIVERY ADDRESS IS CORRECT WHEN CONFIRMING YOUR ORDER TO AVOID ANY INCONVENIENCE OR REDIRECTION. In order to avoid incorrect delivery addresses entered by a customer Sacsons has included a step within the checkout process where you are not able to proceed to pay for an order unless the input box is selected located next to the text ‘I have checked my address Please Confirm Address *‘. In addition, you are sent a confirmation email titled ‘Sacsons purchase confirmation’ that also displays your delivery address. SACSONS ENCOURAGES YOU TO CHECK YOUR ADDRESS to avoid lost deliveries. IF YOU INCORRECTLY ENTER THE DELIVERY ADDRESS SACSONS DOES NOT HOLD ANY RESPONSIBILITY. Sacsons will not offer any replacement or refund. If you would like a replacement you will need to create a new order and pay the full fee of any postage and handling.

Incorrect order details entered

It is your responsibility to make sure all details are correct before confirming your order. Once your order has been submitted an order confirmation will be sent to you and the order is FINAL. Once your order has been submitted and an order confirmation has been sent to you there is NO guarantee that changes can be made to product details or shipping details. We always aim to get your order to you as quickly as possible. As soon as payment is received your order is processed to be shipped. Therefore, there is a very small amount of time when we can make any changes to your order. If you wish to make a change to your order please fill in the ‘Order adjustment form’. We will let you know if your order can be adjusted. We try to process the order adjustment forms as soon as possible. You should receive a response within 1-2 business days.

Please be aware that shipping charges cannot be refunded. Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed. Depending on your bank refunds may take some processing time. If you have not received a refund please check your bank account. Then proceed to contact your bank. If you have completed these tasks and you still have not received your refund please contact us at [email protected]

Wrong order received

If you have received an incorrect item from Sacsons please contact us at [email protected] within 14 days of receiving the incorrect item. In your email be sure to include your order number, the details and photographs of the incorrect item and the details of the item you had ordered but did not receive. Sacsons will work with you to resolve the issue as quickly as possible. In most cases, we will send you a return shipping label so that you can send us the wrong item back. In case the correct item is not in stock we may offer you a refund instead. If this happens, you will be able to choose whether to receive a refund or select another item of equal value.

Out of stock item

In the rare event that you have ordered an item and it is out of stock. Sacsons will contact you via email. Sacsons can offer you a refund via the method of payment. Alternatively, if your order includes items that are in stock we can send you the items that are in stock. Thank you for understanding.

Shipping cost adjustment

Please note that sacsons can adjust the delivery costs without prior notice. The FINAL shipping costs are displayed at the Checkout and prices may vary from that seen elsewhere on the website. It is your responsibility to check this page regularly and to check the Checkout page prior to making full payment. If you have a different question that is not listed here. Please contact our support service team at [email protected]. You can view our Privacy Policy here, and our Terms and Conditions here.