Tracking numbers

When your order is ready for dispatch, you will receive a delivery confirmation email with the shipment details, your tracking number, and a link to the delivery site. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery. Once your parcel has the status ‘Delivered’ will signify that the order has been successfully received.

Delivery times

Calculate delivery times:
If you would like to calculate the estimated delivery time from Sydney, 2203 to your postcode delivery location. Please click on the link below for an estimation. https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
Please note: This link is NOT for pick & pack of orders

Weekends:
Please note that shipping is only available on business days. Excluding all Australian public holidays. Delivery services do not occur during the weekend.

Rural and regional deliveries:
Sacsons delivers Australia wide. Please allow for additional time for orders with regional and rural deliveries.

Sales, Promotions, Black friday:
Deliveries may be delayed by please allow for additional time for deliveries

Seasonal Holidays, Christmas, Easter:
Deliveries may be delayed by please allow for additional time for deliveries.

Extreme environmental weather events:
Unexpectant weather conditions such as flooding, bushfires and any other unexpectant weather events may result in roads closures which will delay the ability for our delivery providers to delivery parcels to you within the usual time frames until it is safe to do so. These events are out of our control.

Delivery options

MyPost customers
If a customer has a MyPost account you can request your parcel to be delivered using the MyPost Safe Drop Service. Although Sacsons provides this option Sacsons recommends you select the signature required for parcel delivery. Sacsons will not be responsible for any stolen parcel, lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. Please ensure the address is correct when confirming your order to avoid any inconvenience or redirection.

Parcel delivery: Signature required
Sacsons advises you to select this option. This option requires the driver to obtain a signature when the item is delivered. If nobody is there the delivery driver will take the parcel to the nearest Post office for collection and a collection card will be left for you. Sacsons is not responsible for the collection of your parcel from the pick-up location.

Parcel delivery: Authority to leave (ATL)
Sacsons offer ATL. Our delivery service will try to meet a ATL request however sometimes this is not possible as it depends on the weather, the address, and the location visibility to passing traffic , etc. ATL means the customer permits the delivery driver the permission to leave the delivery at the drop-off address if the recipient is not present. ATL does not require the delivery driver to obtain a signature from the customer that the item has been delivered.

Once the item has been delivered the items will be the responsibility of the customer. Any stolen, or lost items will be the responsibility of the customer. Sacsons will offer no refund, exchange, or replacement to the customer.
Sacsons will offer no refund, exchange, or replacement to the customer for freight exposed to any weather elements such as sun, rain or any other weather conditions.

Although sacsons provide ATL, we recommend you select the ‘signature required’ for parcel delivery. If you select ‘ATL’ we advise you to select a very safe and secure place to leave the parcel where it cannot be easily viewed by the public and possibly stolen. We also advise a place where the weather elements (sunlight, rain, etc) will not cause damage to the parcel.

Delivery to PO Box & Parcel Lockers:
Sacsons deliver to PO BOX & Parcel Lockers. Should a customer choose this option please ensure to include the street address and suburb postcode of the PO BOX & Parcel Locker location.

Please note: Delivery people will use photos to confirm your package has been delivered if you have selected ‘Authority to leave’.

Unclaimed, stolen, lost parcels

Sacsons is not responsible for unclaimed parcels. Sacsons does not offer replacement packages. If a parcel is returned to Sacsons due to being unclaimed or because of an incorrect address submitted during the order process the customer will be responsible for a reshipping and postage fee of $20.00. If the customer would prefer a refund. The $20.00 fee will be deducted from the total order amount (Excluding Express shipping charges) to cover handling and postage fees.

Stolen or Lost parcels:
Unless a parcel is lost or stolen during transit Sacsons will not be responsible for lost or stolen packages.

Incorrect details entered

Incorrect address:
PLEASE ENSURE THE ADDRESS IS CORRECT WHEN CONFIRMING YOUR ORDER TO AVOID ANY INCONVENIENCE OR REDIRECTION. Sacsons is not responsible for parcels that have an incorrect address submitted during the order process.

Incorrect order details:
It is your responsibility to make sure all details are correct before confirming your order. Once your order has been submitted an order confirmation will be sent to you and the order is FINAL. Once your order has been submitted and an order confirmation has been sent to you there is NO guarantee that changes can be made to product details or shipping details. Sacsons always aims to get your order to you as quickly as possible. As soon as payment is received your order is processed to be shipped. Therefore, there is a very small amount of time where we can “catch” your order and make any changes. If you wish to make a change to your order please fill in the and ‘Order adjustment form’ here. We will let you know if your order can be adjusted. We try to process order adjustment forms as soon as possible. You should receive a response within 1-2 business days.

Returns policy

At Sacsons we pride ourselves on quality control. We carefully check all products before they are dispatched. Due to the nature of our products Sacsons does not offer returns, refunds, or exchanges on orders once they have been shipped unless the product/s inside the parcel box and individual product boxes are damaged when received. 

Conditions to be eligible for a refund:
– If you receive a product that is damaged inside the box during the shipment process please complete the ‘Return Form’ within 15 days of receiving your item. Click here for a ‘Return Form’.

– Sacsons is happy to offer you a refund, a replacement or store credit on an item you have purchased from us within 15 days from your order being delivered. We cannot offer you a credit, refund, or a replacement on damaged goods if more than 15 days has passed from your order being delivered.

– Sacsons will only accept sealed, unopen and unused, items. Sacsons cannot accept any item that is not in its original condition. The item will be sent back to your original shipping address.

– If you are returning items that are from different orders you will need to send the items back to us separately and with separate Return forms.

The Return Process
If you receive a product that is damaged inside the box during the shipment process please complete the ‘Return Form’ within 15 days of receiving your item. Please complete the following steps for a return.

1. Submit a ‘Return Form’
   Please fill in and submit the ‘Return Form’. Click here for a ‘Return Form’.

2. Wait for our response
   We will get back to you with our response. This usually takes 1-3 business days. Thank you for your patience.

3. Pack & post
   You are responsible for any damage that occurs during transit. Be sure your item is in its original packaging with all supplied components.
   

4. Wait for our response
Once your item has been received and inspected by us you will receive an email notifying you that we have received your returned item and the outcome. Most deliveries take around 5-7 business days to arrive to us but this time can also be longer depending on several factors including where you are sending it from. After we receive the delivery and it has been approved your refund will be processed and a credit will automatically be applied to your original method of payment within usually 5 business days of your return arriving back to us. Thank you for your patience.

Is return shipping free?
Once sacsons has received your ‘Return Form’ our support team will let you know if your return item is eligible for free return shipping. Thank you for your patience.

What happens if sacsons receives an item that has been opened and used? 
If we receive your return product and it is not in the condition outlined in our returns policy, the item will be sent back to the original shipping address.

Late or missing refunds (if applicable)
Please be aware that shipping charges cannot be refunded. Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed. Depending on your bank refunds may take some processing time. If you have not received a refund please check your bank account. Then proceed to contact your bank. If you have completed these tasks and you still have not received your refund please contact us at support@sacsons.com

Shipping cost adjustment

Please note that sacsons can adjust the delivery costs without prior notice. It is your responsibility to check this page regularly. I have a different question that is not listed here. Please contact our support service team at support@sacsons.com. You can view our Privacy Policy here, and our Terms and Conditions here.