SHIPPING POLICY

All orders over $50 (excluding gst) will be available for FREE Standard 1-3 Day shipping!

Deliveries are sent from Sydney (postcode: 2000) to you delivery address.
At this point in time Sacsons only delivery to Australia.

Total order value
Standard Shipping
( 3-8 business days)
Express Shipping
( 2-5 business days)
Tracking code
Less than $50$6.50$12.50Yes
More than $50
FreeFreeYes

Standard shipping: 
For orders totaling MORE THAN $50.00 (excluding GST) standard 3-8 business days shipping is FREE. FREE SHIPPING is applied after discount codes have been submitted; and your subtotal remains above $50.00. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

For orders totaling LESS THAN $50.00 (excluding GST) standard 3-8 business days shipping is $6.50. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

Express shipping:
For orders totaling MORE THAN $50.00 (excluding GST) standard 1-3 business days shipping is FREE. FREE SHIPPING is applied after discount codes have been submitted; and your subtotal remains above $50.00. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.


For orders totaling LESS THAN $100.00 (excluding GST) standard 1-3 business days shipping is $6.50. Based on the shipping method selected at checkout, if the order is placed after the cut-off time, it will be processed the following business day.

MyPost customers
If a customer has a MyPost account you can request your parcel to be delivered using the MyPost Safe Drop Service. Although Sacsons provides this option Sacsons recommends you select the signature required for parcel delivery. Sacsons will not be responsible for any stolen parcel, lost parcel, undelivered parcel, parcel delivered to incorrect address for your order. PLEASE ENSURE THE ADDRESS IS CORRECT WHEN CONFIRMING YOUR ORDER TO AVOID ANY INCONVENIENCE OR REDIRECTION.

Parcel delivery: Signature required 
Sacsons advises you to select this option. This option requires the driver to obtain a signature when the item is delivered. If nobody is there the delivery driver will take the parcel to the nearest Post office for collection and a collection card will be left for you. Sacsons is not responsible for the collection of your parcel from the pick-up location.

Parcel delivery: Authority to leave (ATL) 
Sacsons offer ATL. Our delivery service will try to meet a ATL request however sometimes this is not possible as it depends on the weather, the address, and the location visibility to passing traffic , etc. ATL means the customer permits the delivery driver the permission to leave the delivery at the drop-off address if the recipient is not present. ATL does not require the delivery driver to obtain a signature from the customer that the item has been delivered. 

Once the item has been delivered the items will be the responsibility of the customer. Any stolen, or lost items will be the responsibility of the customer. Sacsons will offer no refund, exchange, or replacement to the customer.

Sacsons will offer no refund, exchange, or replacement to the customer for freight exposed to any weather elements such as sun, rain or any other weather conditions.

Although sacsons provide ATL, we recommend you select the ‘signature required’ for parcel delivery. If you select ‘ATL’ we advise you to select a very safe and secure place to leave the parcel where it cannot be easily viewed by the public and possibly stolen. We also advise a place where the weather elements (sunlight, rain, etc) will not cause damage to the parcel.

Please note: Delivery people will use photos to confirm your package has been delivered if you have selected ‘Authority to leave’.

Tracking numbers: 
When your order is ready for dispatch, you will receive a delivery confirmation email with the shipment details, your tracking number, and a link to the delivery site. Please allow up to 12 hours for tracking to show as it takes time between packing and first scan when onboard for delivery. Once your parcel has the status ‘Delivered’ will signify that the order has been successfully received.

Promotional codes: 
The total sum of an order is calculated AFTER a promotional code/s is applied.

PO Box & Parcel Lockers:
Sacsons deliver to PO BOX & Parcel Lockers. Should a customer choose this option please ensure to include the street address and suburb postcode of the PO BOX & Parcel Locker location.

Rural and regional deliveries:
Sacsons delivers Australia wide. Please allow for additional time for orders with regional and rural deliveries.

Calculate delivery times: 
To calculate the estimated delivery time from Sydney 2000 to your postcode delivery location. Please click on the AUSPOST link below for an estimation.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 
Please note: This link is NOT for pick & pack of orders 

 

Important delivery notes

Refund, returns, exchanges:
Due to the nature of our products SACSONS DOES NOT OFFER REFUNDS, EXCHANGES ON ORDERS ON ORDERS ONCE SHIPPED UNLESS the product/s inside the parcel box and individual product boxes are damaged when received. 

Damaged product refund claim
We pride ourselves on quality control. We carefully check all products before they are dispatched. If you receive a product that is damaged inside the box during the shipment process please contact us at info@sacsons.com.au within 15 days of your receipt date for a refund. If 15 days have gone by since you have received your purchase we cannot offer you a refund on damaged goods. 

When you contact us please ensure you include:

– The invoice number and photos of the damaged product(s);
– A photo of the product and not the packaging box.

To be eligible for a refund, please note the following conditions:

– The ‘Damaged product refund claim’ lasts for 15 days. Therefore, if 15 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund on damaged goods. 

– The refund does not include any postage charges you may have incurred when purchasing or returning the product. 

– Once Sacsons has approved a refund we will arrange for the item(s) to be returned to Sacsons. Once your return item is received and inspected, you will receive an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

– If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days. 

– Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

Incorrect address:

PLEASE ENSURE THE ADDRESS IS CORRECT WHEN CONFIRMING YOUR ORDER TO AVOID ANY INCONVENIENCE OR REDIRECTION. Sacsons is not responsible for parcels that have an incorrect address submitted during the order process.

Incorrect order details:

PLEASE ENSURE THE ADDRESS IS CORRECT WHEN CONFIRMING YOUR ORDER TO AVOID ANY INCONVENIENCE OR REDIRECTION. Once your order has been submitted an order confirmation will be sent to you and the order is FINAL. It is, therefore, your responsibility to make sure all the details are correct before confirming your order. Once your order has been submitted and an order confirmation has been sent to you there is NO guarantee that changes can be made to product details or shipping details. It is your responsibility to make sure all details are correct before confirming your order.

Unclaimed parcels:
Please be aware that shipping charges cannot be refunded. Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed. Depending on your bank refunds may take some processing time. If you have not received a refund please check your bank account. Then proceed to contact your bank. If you have completed these tasks and you still have not received your refund please contact us at
info@sacsons.com.au.

Late or missing refunds (if applicable)
Sacsons is not responsible for unclaimed parcels. Sacsons does not offer replacement packages. If a parcel is returned to Sacsons due to being unclaimed or because of an incorrect address submitted during the order process the customer will be responsible for a reshipping and postage fee of $20.00. If the customer would prefer a refund. The $20.00 fee will be deducted from the total order amount (Excluding Express shipping charges) to cover handling and postage fees. 

Stolen or Lost parcels:
Unless a parcel is lost or stolen during transit Sacsons will not be responsible for lost or stolen packages. 

Shipping delays:
Shipping delays may occur during sale periods, public holidays, natural disasters, extreme weather events, or other occurrences out of our control. We will inform customers of the issue within 72 hours.

Shipping cost adjustments:
Please note that sacsons can adjust the delivery costs without prior notice.