RETURNS POLICY
At Sacsons we pride ourselves on quality control. We carefully check all products before they are dispatched. Due to the nature of our products Sacsons does not offer returns, refunds, or exchanges on orders once they have been shipped unless the product/s inside the parcel box and individual product boxes are damaged when received.
Conditions to be eligible for a refund:
– If you receive a product that is damaged inside the box during the shipment process please complete the ‘Return Form’ within 15 days of receiving your item. A Return Form can be found below.
– Sacsons is happy to offer you a refund, a replacement or store credit on an item you have purchased from us within 15 days from your order being delivered. We cannot offer you a credit, refund, or a replacement on damaged goods if more than 15 days has passed from your order being delivered.
– Sacsons will only accept sealed, unopened and unused, items. Sacsons cannot accept any item that is not in its original condition. The item will be sent back to your original shipping address.
– If you are returning items that are from different orders you will need to send the items back to us separately and with separate Return forms.
The Return Process
Submit a 'Return form'
Please fill in and submit the ‘Return Form’ you see at the bottom of this page or with the following link.
Wait for our response
We will get back to you with our response. This usually takes 1-3 days. Thank you for your patience.
3.1 Carefully pack item/s
Carefully pack the item/s so they arrive safely to us. If you still have the sacsons packing you can reuse it. If you don’t have the sacsons packaging use a similar sized box.
3.2. Print label
Print the delivery label emailed to you and tape it to the front of the box. If you don’t have a printer you can neatly write the delivery label on a piece of paper and tape it to the front of the box.
3.3 Post parcel
Drop the parcel off at your nearest Australia Post.
Wait for our response
Once your item has been received and inspected by us you will receive an email notifying you that we have received your returned item.
Most deliveries take around 5-7 business days to arrive to us but this time can also be longer depending on several factors including where you are sending it from.
After we receive the delivery and it has been approved your refund will be processed and a credit will automatically be applied to your original method of payment within usually 5 business days of your return arriving back to us.
Thank you for your patience.
RETURN FORM
Please complete this form for product returns.
IMPORTANT: If you are returning multiple items from different orders, you must complete this form for each order.