At Sacsons we pride ourselves on quality control. We carefully check all products before they are dispatched. Due to the nature of our products Sacsons does not offer returns, refunds, or exchanges on orders once they have been shipped unless the product/s inside the parcel box and individual product boxes are damaged when received.
Conditions to be eligible for a refund:
– If you receive a product that is damaged inside the box during the shipment process please complete the ‘Return Form’ within 15 days of receiving your item. Click here for a ‘Return Form’.
– Sacsons is happy to offer you a refund, a replacement or store credit on an item you have purchased from us within 15 days from your order being delivered. We cannot offer you a credit, refund, or a replacement on damaged goods if more than 15 days has passed from your order being delivered.
– Sacsons will only accept sealed, unopen and unused, items. Sacsons cannot accept any item that is not in its original condition. The item will be sent back to your original shipping address.
– If you are returning items that are from different orders you will need to send the items back to us separately and with separate Return forms.
The Return Process
Please complete this form for product returns.
IMPORTANT: If you are returning multiple items from different orders, you must complete this form for each order.