FAQS

Sacsons make great efforts to ensure your order arrives to you as quickly as possible.

All orders are shipped from Sydney (Postcode 2000) to your delivery address. Once your order has been paid the order is finalised and dispatched as quickly as possible. When your order is dispatched you will receive an order confirmation email which includes your ‘Tracking number’ web link. With this web link you can monitor the status of your delivery.

Please ensure ALL THE DETAILS YOU ENTER ARE CORRECT as we cannot guarantee to make changes once your order has been processed.

If you cannot find the answer to your question here please do not hesitate to reach out to us at info@sacsons.com and we will get back to you ASAP.

Thank you

Orders

We always aim to get your order to you as quickly as possible. So as soon payment is accepted the order is confirmed and immediately processed to be shipped.

Therefore, we have a very small amount of time where we can “catch” your order before it is physically picked, packed and shipped.

Basically, that means if your order has passed on to the warehouse, unfortunately NO we are unable to make any more changes to your order. If we can catch it before this stage then YES we can make changes to your order.

If you want to change or cancel your order please email info@sacsons.com with the subject “Cancellation” and your full name and order number right away and we will let you know whether it can be amended or cancelled.

We always aim to get your order to you as quickly as possible. So as soon payment is accepted the order is confirmed and immediately processed to be shipped.

Therefore, we have a very small amount of time where we can “catch” your order before it is physically picked, packed and shipped.

Basically, that means if your order has passed on to the warehouse, unfortunately NO we are unable to make any more changes to your order. If we can catch it before this stage then YES we can make changes to your order.

If you want to change or cancel your order please email info@sacsons.com with the subject “Cancellation” and your full name and order number right away and we will let you know whether it can be amended or cancelled.

There is no need to worry, we do not attach any pricing information on orders shipped out.

At sacsons we aim to have your order delivered to you as soon as possible. Your order is processed as soon as payment is received.

We’re sorry to hear your concern. Please check your ‘Spam’ folder first. Depending on your email client (Yahoo, Gmail, Hotmail, Outlook) sometimes our email replies can end up in Spam. If our reply is in Spam please make sure you add us as a contact to ensure smooth communication in the future.

If you have checked your Spam and there is no reply email from us, please send an inquiry to info@sacsons.com with your order number and your full name. We usually get back to you as soon as possible (within 1-2 business days: Monday to Friday, excluding holidays).

Shipping

Orders with ‘Standard shipping’ usually take 3-8 business days from the day it is shipped to the day it arrives to its delivery location.
Orders with ‘Express shipping’ usually take 2-5 business days from the day it is shipped to the day it arrives to its delivery location.

Please view our Shipping Policy’ page for further details on shipping times, and shipping details.

Yes we do. For orders totaling MORE THAN $50.00 (excluding GST) standard 3-8 business days shipping is FREE.

Please note that free shipping is applied AFTER discount codes have been submitted and your subtotal remains above $50.00.

Please view our ‘Shipping Policy’ page for further details on shipping times, and shipping details.

Standard shipping: 
For orders totaling MORE THAN $50.00 (excluding GST) standard 3-8 business days shipping is FREE. Free shipping is applied AFTER discount codes have been submitted; and your subtotal remains above $50.00.

For orders totaling LESS THAN $50.00 (excluding GST) standard 3-8 business days shipping is $6.50.

Express shipping:
For orders totaling MORE THAN $50.00 (excluding GST) standard 1-3 business days shipping is FREE. Free shipping is applied AFTER discount codes have been submitted; and your subtotal remains above $100.00.

For orders totaling LESS THAN $50.00 (excluding GST) standard 1-3 business days shipping is $16.50.

Please view our ‘Shipping Policy’ page for further details on shipping times, and shipping details.

Sacsons deliver to PO BOX & Parcel Lockers. Should a customer choose this option please ensure to include the street address and suburb postcode of the PO BOX & Parcel Locker location.

No, we are only able to deliver goods within Australia.

We pride ourselves on quality control. We carefully check all products before they are dispatched. If you receive a product that is damaged inside the box during the shipment process please contact us at info@sacsons.com.au within 15 days of your receipt date for a refund. If 15 days have gone by since you have received your purchase we cannot offer you a refund on damaged goods.

When you contact us please ensure you include:

– The invoice number and photos of the damaged product(s);
– A photo of the product and not the packaging box.

To be eligible for a refund, please note the following conditions:

– The ‘Damaged product refund claim’ lasts for 15 days. Therefore, if 15 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund on damaged goods.
– The refund does not include any postage charges you may have incurred when purchasing or returning the product.
– Once Sacsons has approved a refund we will arrange for the item(s) to be returned to Sacsons. Once your return item is received and inspected, you will receive an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
– If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
– Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

Please email us at info@sacsons.com.au and we will make sure we address the issue as soon as possible. Please include your full name and order number.

We are sorry to hear your concern. Please check your email and select the tracking link to track all your fulfillfments.

If you have no tracking information and your item is indeed missing please email us at info@sacsons.com.au and we will make sure we address the issue as soon as possible.

We are sorry to hear your concern. Your order may have been split into two (or more) fulfillments. That means the order is being shipped in two(or more) boxes. Please check your email and select the tracking link to track all fulfillfments.

If you have no additional tracking information and your item is indeed missing please email us at info@sacsons.com.au and we will make sure we address the issue as soon as possible.

At sacsons we aim to have your order delivered to you as soon as possible. Your order is processed as soon as payment is received. Orders are shipped out between Monday through Friday, not including holidays. Orders with standard shipping will usually be fulfilled and shipped the next 3-8 business days (Monday through Friday, not including holidays).

 

Package tracking

When your order has been paid, and it is dispatched you will receive a confirmation email which includes a tracking number.

This tracking number enables you to have updates on the status of your parcel. As the parcel moves along the delivery process chain it is scanned. Each time it is scanned new information will become available to you on the Tracking page.

You will be able to see information like:

– How it’s being delivered if you’ve asked us to leave it in a safe place through ‘Authority to leave’ or ‘Signature required’

– Where in our network it is ‘It’s on its way’, for example, means your parcel is in transit and on the way for delivery

– Tracking history a detailed explanation of each tracking scan event, for example ‘in transit’, ‘product not trackable’ and ‘processing’

Please note: It may take up to 12 hours for information to be shown on your tracking number.

Payments

We currently accept Visa, MasterCard,  American Express, and Paypal.

Account

If you are having trouble logging into your account. You are more than welcome to contact us at info@sacsons.com to work out whatever issues you’re experiencing, but there are a few things you might want to check on first:

– Are you using the correct email and password? Make sure the email and password you are logging in are the same as the ones you registered with.
– Are you using the correct password? Passwords are case-sensitive. Make sure you are capitalising when appropriate, and that you don’t have Caps Lock on.
– Do you have cookies allowed in your browser? Your web browser is set to reject cookies. Please turn on cookie support to enable account login.
– Try clearing your cookies. Reset the cookies in your browser, then try logging in again.
The date on your computer is set incorrectly.

If you still encounter problems after trying these steps, please email us at info@sacsons.com.au and we will assist you.

Returns, Refunds, Exchanges

Due to the nature of our products SACSONS DOES NOT OFFER REFUNDS, EXCHANGES ON ORDERS ON ORDERS ONCE SHIPPED UNLESS the product/s inside the parcel box and individual product boxes are damaged when received.

Damaged product refund claim
We pride ourselves on quality control. We carefully check all products before they are dispatched. If you receive a product that is damaged inside the box during the shipment process please contact us at info@sacsons.com.au within 15 days of your receipt date for a refund. If 15 days have gone by since you have received your purchase we cannot offer you a refund on damaged goods.

When you contact us please ensure you include:

– The order number and photos of the damaged product(s);
– Your full name;
– A photo of the product and not the packaging box.

To be eligible for a refund, please note the following conditions:

– The ‘Damaged product refund claim’ lasts for 15 days. Therefore, if 15 days have gone by since receiving your purchase, unfortunately, we can’t offer you a refund on damaged goods.

– The refund does not include any postage charges you may have incurred when purchasing or returning the product.

– Once Sacsons has approved a refund we will arrange for the item(s) to be returned to Sacsons. Once your return item is received and inspected, you will receive an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

– If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

– Most returns are processed within 5-7 business days of receipt. You will receive an email confirmation once your return or exchange has been processed.

Products

At sacsons we take pride in bringing the highest quality of Korean beauty products to our customers. All products directly coming from legitimate channels and are put through a rigorous internal testing to guarantee their authenticity. You can be assured that you are always getting 100% genuine products.

The date displayed on Korean skin care products can be EITHER or have BOTH the manufactured date OR/AND the expiration date. Most products have a shelf life of one to three years from the date of manufacture. The expiry date is dependent on the product item and the product brand.

It is important to understand and recognise what the date is referring to. For your reference the following Korean characters mean the following:
제조 translates to “manufactured on”;
까지 translates to “good until”.

We always want to hear suggestions from our customers!
Please email us the brand and product name to info@sacsons.com.

We apologise if any of our products are out of stock. If an item is ‘Out of Stock’ we usually replenish our supplies as soon as possible. We offer you the option to be noitified by email when the product is back in stock. You can find this option the product page by pressing the ‘Notify me’ button.

About sacsons

No, at this point in time we are only an online based store.

Industry and media

We always want to hear suggestions from our customers!
Please email us the brand and product name to info@sacsons.com.

Skincare

Your skin could be going through a period of ‘purging’, which is a term used to describe the adjustment period your skin goes through when you’re using a new product.

Introducing new skincare products to your skin routine requires trial and error testing. We advice first test the product on a small area of skin before incorporated it into your routine.
In addition, use only a maximum of two new products into your routine. Therefore, you will be able to identify the effects they are having on your skin. Should your skin breakout it may be adjusting to the new skincare products. This period of time may only be temporary as your skin adjusts. However, if irritation continues,If irritation continues, you may be allergic to one or more of the ingredients, in which case you should STOP using the product.

Couldn’t find an answer? We would love to help you. Please fill out the enquiry form below.