FREQUENTLY ASKED QUESTIONS
Sacsons make great efforts to ensure your order arrives to you as quickly as possible. All orders are shipped from 20/40 Meagher St. to your delivery address. PLEASE ENSURE ALL THE DETAILS YOU ENTER ARE CORRECT as we cannot guarantee to make changes once your order has been processed.
If you cannot find the answer to your question here please do not hesitate to reach out to us at [email protected] and we will get back to you as soon as possible.
We process all orders within 1-2 business days
We’re sorry to hear your concern. Please check your ‘Spam’ folder first. Depending on your email client (Gmail, Hotmail, Outlook, Yahoo) sometimes our email replies can end up in Spam. If our reply is in Spam please make sure you add us as a contact to ensure smooth communication in the future.
If you have checked your Spam and there is no reply email from us, please send an inquiry to [email protected] with your full name and order number. We usually get back to you as soon as possible (within 1-3 business days: Monday to Friday, excluding holidays).
When your order has been paid, and it is dispatched you will receive a confirmation email which includes a tracking number.
This tracking number enables you to have updates on the status of your parcel. As the parcel moves along the delivery process chain it is scanned. Each time it is scanned new information will become available to you on the Tracking page.
You will be able to see information like:
– How it’s being delivered if you’ve asked us to leave it in a safe place through ‘Safe Drop’ or ‘Signature on Delivery’
– Where in our network it is ‘It’s on its way’, for example, means your parcel is in transit and on the way for delivery
– Tracking history a detailed explanation of each tracking scan event, for example ‘in transit, ‘product not trackable’ and ‘processing’
Please note: It may take up to 12 hours for information to be shown on your tracking number.
Your skin could be going through a period of ‘purging’, which is a term used to describe the adjustment period your skin goes through when you’re using a new product.
Introducing new skincare products to your skin routine requires trial and error testing. We advise you to first test the product on a small area of skin before incorporating it into your routine. In addition, use only a maximum of two new products in your routine. Therefore, you will be able to identify the effects they are having on your skin. Should your skin breakout it may be adjusting to the new skincare products. This period of time may only be temporary as your skin adjusts. However, if irritation continues, If irritation continues, you may be allergic to one or more of the ingredients, in which case you should STOP using the product.