Once your order has been paid the order is finalised and dispatched as quickly as possible. When your order is dispatched you will receive an order confirmation email which includes your ‘Tracking number’ web link. With this web link, you can monitor the status of your delivery. Please note: It may take up to 12 hours for the information to be shown on your tracking number from the time your purchase order was made. 

Basically, that means if your order has passed on to the warehouse we are unable to make changes to your order. If your order has not reached the warehouse we can make changes to your order.

If you would like to change or cancel your order please complete an ‘Order adjustment and cancellation form’ and we will let you know whether it can be amended or cancelled.

There is no need to worry, we do not attach any pricing information on orders shipped out.

At sacsons we aim to have your order delivered to you as soon as possible. Your order is processed as soon as payment is received. All orders are shipped on the same day (business day excluding public holidays) if your order is received before 4:00pm AEST.

We’re sorry to hear your concern. Please check your ‘Spam’ folder first. Depending on your email client (Gmail, Hotmail, Outlook, Yahoo) sometimes our email replies can end up in Spam. If our reply is in Spam please make sure you add us as a contact to ensure smooth communication in the future.

If you have checked your Spam and there is no reply email from us, please send an inquiry to [email protected] with your full name and order number. We usually get back to you as soon as possible (within 1-2 business days: Monday to Friday, excluding holidays).

Yes, we deliver to PO BOX & Parcel Lockers. Should you choose this option please ensure to include the street address and suburb postcode of the PO BOX & Parcel Locker location.

Yes, we do. For orders totalling MORE THAN $50.00 standard 2-8 business days, shipping is FREE. Please note that free shipping is applied AFTER discount codes have been submitted and your subtotal remains above $50.00. Please view our ‘Shipping Policy’ page for further details on shipping times and shipping details.

Standard Shipping (2-8 business days):
– For orders totalling LESS THAN $50.00 after discount codes have been submitted standard shipping is $6.95.
– For orders totalling MORE THAN $50.00 after discount codes have been submitted and your subtotal remains above $50.00, standard shipping is FREE.

Express shipping (2-5 business days):
– For orders totalling LESS THAN $50.00 after discount codes have been submitted and your subtotal remains above $50.00, Express shipping is $12.50.
– For orders totalling MORE THAN $50.00 after discount codes have been submitted and your subtotal remains above $50.00, Express shipping is $6.95.
– For orders totalling MORE THAN $100.00 after discount codes have been submitted and your subtotal remains above $50.00, Express shipping is FREE.

No, at this point in time we are only deliver within Australia.

At Sacsons we pride ourselves on quality control. We carefully check all products before they are dispatched. Due to the nature of our products, Sacsons does not offer returns, refunds, or exchanges on orders once they have been shipped unless the product/s inside the parcel box and individual product boxes are damaged when received. 

Conditions to be eligible for a refund:
– If you receive a product that is damaged inside the box during the shipment process please complete the ‘Return Form’ within 14 days of receiving your item. ‘Return Form’.

– Sacsons is happy to offer you a refund, a replacement or store credit on an item you have purchased from us within 15 days of your order being delivered. We cannot offer you a credit, refund, or replacement on damaged goods if more than 15 days have passed since your order was delivered.

– Sacsons will only accept sealed, unopened and unused, items. Sacsons cannot accept any item that is not in its original condition. The item will be sent back to your original shipping address.

– If you are returning items that are from different orders you will need to send the items back to us separately and with separate Return forms.

The Return Process
If you receive a product that is damaged inside the box during the shipment process please complete the ‘Return Form’. within 15 days of receiving your item. Please complete the following steps.

1. Submit a ‘Return Form’
   Please fill in and submit the ‘Return Form’.

2. Wait for our response
   We will get back to you with our response. This usually takes 1-3 business days. Thank you for your patience.

3. Pack & post
   You are responsible for any damage that occurs during transit. Be sure your item is in its original packaging with all supplied components.
   

3.1 Carefully pack item/s
Carefully pack the item/s so they arrive safely to us. If you still have the sacsons packing you can reuse it. If you don’t have the sacsons packaging use a similar-sized box.

3.2 Print delivery label
Print the delivery label emailed to you by us and tape it to the front or top of the box.

3.3 Post parcel
Drop the parcel off at your nearest Australia Post Office.

4. Wait for our response
Once your item has been received and inspected by us you will receive an email notifying you that we have received your returned item and the outcome. Most deliveries take around 5-7 business days to arrive to us but this time can also be longer depending on several factors including where you are sending it from. After we receive the delivery and it has been approved your refund will be processed and a credit will automatically be applied to your original method of payment within usually 5 business days of your return arriving back to us. Thank you for your patience.

Please email us at [email protected] and we will make sure we address the issue as soon as possible. Please include your full name and order number.

We are sorry to hear your concern. Please check your emails titled (‘Sacsons purchase confirmation (order number)’ and ‘Sacsons product shipping confirmation’) and select the tracking link to track your order.  If you have no tracking information and your item is indeed missing please email us at [email protected] and we will make sure we address the issue as soon as possible.

We are sorry to hear your concern. Your order may have been split into two (or more) fulfillments. That means the order is being shipped in two(or more) boxes. Please check your email and select the tracking link to track all orders.

If you have no additional tracking information and your item is indeed missing please email us at [email protected] and we will make sure we address the issue as soon as possible.

At sacsons we aim to have your order delivered to you as soon as possible. Your order is processed as soon as payment is received. All orders are shipped on the same day (business day excluding public holidays) if your order is received before 4:00pm AEST.

The date displayed on Korean skin care products can be EITHER or have BOTH the manufactured date OR/AND the expiration date. Most products have a shelf life of one to three years from the date of manufacture. The expiry date is dependent on the product item and the product brand.

It is important to understand and recognise what the date is referring to. For your reference the following Korean characters mean the following:
제조 translates to “manufactured on”;
까지 translates to “good until”.

We always want to hear suggestions from our customers!
Please email us the brand and product name to [email protected].

We apologise if any of our products are out of stock. If an item is ‘Out of Stock’ we usually replenish our supplies as soon as possible. We offer you the option to be notified by email when the product is back in stock. You can find this option on the product page by pressing the ‘Notify me when available’ button.